mitwerken – FAQ
Frequently Asked Questions

Currently we are still in the beta phase and start locally in area "Rheinland" (from Aachen to Düren to Cologne and Dusseldorf) We plan to add more cities during the year. Feel free to talk to your mitwerker - maybe he has no problem to travel further. We have no restriction to a certain city or state.

mitwerken has no restrictions on projects that are posted on the platform. Our categories are for orientation - if something is missing send us a message via support. We have a focus on handcraft services and of course reserve the right to delete questionable or dubious requests in case of doubt.

mitwerkers are independent contractors and not employees of MITWERKEN GmbH. As independent contractors, mitwerker have the flexibility to set their own hourly rates, schedules and work areas and always work on their own account and responsibility.

mitwerken helps you to find help for your projects or jobs. Furthermore, we help workers to create invoices or to register a business.

mitwerkers have very different experiences, knowledge and resumes. From hobby craftsmen to professionals. So they bring very different personal experiences and skills. So you can also find a trained craftsman, a master craftsman or a professional company on mitwerken. But according to our terms and conditions mitwerken is a platform that establishes contact between clients and mitwerkers. If your project can only be done by certified professionals, please make sure that your mitwerker has the appropriate skills before placing the order.

mitwerken does not share any data without your consent. All communication can be done via our chat and you do not need to exchange any personal contact information. The full address where a mitwerker is to carry out your project, he sees only when you agree on the order together.

Until further notice mitwerken does not take any fees neither from mitwerkers nor from clients. The total cost of your project, therefore, depends on the duration and the agreed hourly rate. Please note: mitwerker are independent contractors and set their own hourly rates. Therefore, prices vary from project to project.

You can reach support via chat in the app in your profile settings or send us an email to support@mitwerken.de.

It depends on the projects you want to do. Clarify this with each other in the chat and if you don't have certain tools or resources, don't take the job or ask about rental possibilities through our support.

Any damage or loss incurred by co-workers or clients is not covered by insurance, and we do not currently offer insurance for it.

We do not tolerate undeclared work and each mitwerker is obliged to provide an appropriate invoice for his work services and to report this to the tax office. mitwerken provides appropriate assistance in the preparation of invoices, business registration and tax treatment. mitwerker who do not provide an invoice or clients who clearly ask for undeclared work will be excluded from the platform.

Yes, this is mandatory. The mitwerken chat will help you with the creation.

This feature is not yet included in the current version of the app. We are working on making this service available to you online. Until then, contact our support - we will be happy to help you with the formalities.

In the current version of the app we do not yet have an automated payment function - we are working on making this available soon. Until then, we ask you to arrange the payment among yourselves.

Currently we are still in the beta phase and start locally in area "Rheinland" (from Aachen to Düren to Cologne and Dusseldorf) We plan to add more cities during the year. Feel free to talk to your mitwerker - maybe he has no problem to travel further. We have no restriction to a certain city or state.

mitwerken has no restrictions on projects that are posted on the platform. Our categories are for orientation - if something is missing send us a message via support. We have a focus on handcraft services and of course reserve the right to delete questionable or dubious requests in case of doubt.

mitwerken helps you to find help for your projects or jobs. Furthermore, we help workers to create invoices or to register a business.

mitwerkers have very different experiences, knowledge and resumes. From hobby craftsmen to professionals. So they bring very different personal experiences and skills. So you can also find a trained craftsman, a master craftsman or a professional company on mitwerken. But according to our terms and conditions mitwerken is a platform that establishes contact between clients and mitwerkers. If your project can only be done by certified professionals, please make sure that your mitwerker has the appropriate skills before placing the order.

mitwerken does not share any data without your consent. All communication can be done via our chat and you do not need to exchange any personal contact information. The full address where a mitwerker is to carry out your project, he sees only when you agree on the order together.

Until further notice mitwerken does not take any fees neither from mitwerkers nor from clients. The total cost of your project, therefore, depends on the duration and the agreed hourly rate. Please note: mitwerker are independent contractors and set their own hourly rates. Therefore, prices vary from project to project.

You can reach support via chat in the app in your profile settings or send us an email to support@mitwerken.de.

You have to arrange this individually with each other. If you need larger or not everyday tools, please contact the support - we can provide you with a contact to an appropriate rental.

Any damage or loss incurred by co-workers or clients is not covered by insurance, and we do not currently offer insurance for it.

We do not tolerate undeclared work and each mitwerker is obliged to provide an appropriate invoice for his work services and to report this to the tax office. mitwerken provides appropriate assistance in the preparation of invoices, business registration and tax treatment. mitwerker who do not provide an invoice or clients who clearly ask for undeclared work will be excluded from the platform.

Yes, each mitwerker must submit an appropriate invoice for a work service.

Contact support - we will be happy to set up a new category.

In the current version of the app we do not yet have an automated payment function - we are working on making this available soon. Until then, we ask you to arrange the payment among yourselves.

Not all questions answered?
support@mitwerken.de



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